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Frequently Asked Questions


General Information

» How to go to Batam?
» Do i need any Visa Entry to Batam?

Vacation Information

» How do i make any reservation on your site ?
» What payment method do you accept?
» Can i customize my tour package?
» How do i cancel my reservation?

Customer Service

» Hours of Operation
» Send an Email
» Telephone

How to go to Batam ?

  • Flight from Jakarta (Soekarno Hatta) - Batam (Hang Nadim) by Garuda Indonesia , Lion Air , Citilink, Sriwijaya
  • 30 minutes of Airport Transfer if you're from Changi International Airport Singapore. (please contact us to arrange special pick up in Changi International Airport)
  • HarbourFront Ferry Terminal is the departure terminal if you are from Singapore.
  • 45 minutes ferry duration from HarbourFront Singapore - Batam Centre
  • Please see the ferry schedule from HarbourFront Singapore - Batam Centre and see the ferry schedule from HarbourFront Singapore - Sekupang
  • Duration from HarbourFront - Batam Centre: 50 minutes

  • You may also take a direct ferry from Stulang Laut Johor Bahru, Malaysia to Batam Island or You can also take a flight from Subang Jaya Airport to Hang Nadim Batam Airport by Malindo Air.
  • From The Zon - Stulang Laut International Ferry Terminal, you can get a way to Batam Centre Ferry Terminal.
  • Do bear in mind that ferry departure is very on time and make sure that we are checking in half an hour before departure time.
  • Duration from Stulang Laut - Batam Centre: 90 minutes

  • For Reservation:

    The Zon: +607-221 1677

    [ See The Ferry Schedule ]

    Do i need any Visa Entry to Batam?

    Visa-free entry countries (effective 19 Nov 2015)
    Nationals of Algeria, Angola, Argentina, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Brunei Darussalam, Bulgaria, Cambodia, Canada, Chile, China (PRC), Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, East Timor, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Ghana,Greece, Hongkong SAR, Hungary, Iceland, India, Ireland, Italy, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau SAR, Malaysia, Maldives, Malta, Mexico, Monaco, Morocco, Myanmar, Netherlands, New Zealand, Norway, Oman, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States of America, Vatican, Venezuela, Vietnam are given visa-free entry facility for maximum of 30 days

     Countries / Nationals that require Visa-on-arrival (VOA) are as follows:
    Andorra, Australia, Brazil, Libya

    For the following British Nationality types require VISA to enter Indonesia :
    - British Overseas Territories Citizen
    - British National (Overseas)
    - British Overseas Citizens
    - British Subject
    - British Protected Person

    The visa on arrival is USD 35 for maximum stay 30 days per entry

    Countries/ Nationals NOT listed above are required to apply visa at Indonesia Embassy in your respective country.

    How do i make any booking on your site ?

    There are few steps in order to make your reservation on any travel package offered in our website as follows:
    1. Select your desired package and click on "Book Now" button.
    2. Please complete the Reservation Form provided on the website.
    3. Click on "Submit" button in order to post your reservation to us.
    4. We'll confirm your reservation within 24 hours. An email of payment notification with your booking number will be sent to your email.
    5. Complete your payment and we will send you a printable reservation details. You have completed your reservation process.

    (Note: Please make your payment in advance before your arrival date)

    What payment method do you accept ?

    We accept almost all type of online payment method:
    amex Mastercard visa Discover Paypal

    For Indonesian Customers, we also accept bank transfer to our BCA account:

    Klik BCA  

    For Singaporean Customers, we accept bank transfer to our DBS account:

    DBS Online Banking  

    Can i customize my tour package ?

    Yes, you can definitely customize your own desired package, We also offer a group package with minimum of 20 people / group with special discounted rate. Please contact us for your further inquiries.

    How do i cancel my reservation ?

    Please cancel your reservation 7 days (for Low Season period only) before arrival by sending us your booking number. If you cancel your reservation within 7 days or later or for High Season Booking, full or partial charges will be levied. Cancellation is subject to admin handling fees.

    Hour of Operations

    Our working hours (Indonesia Time)
    Monday - Friday : 9AM - 6PM
    Saturday: 9AM - 5PM
    Public Holiday: 9AM - 1PM
    Sunday: Close

    Send Email

    You can send email by filling our Customer Inquiry Form


    Telephone:+62 852 6633 6952 or +62 853 6872 6088
    Singapore Representative: +65 9151 8880



    Contact Us

    Email: email us
    Tel: 0852 6633 6952 / 0853 6872 6088
    Scan barcode above to speak to us via WeChat!

    Jln. Makalam No. 28 Kel. Sungai Asam,
    Kec. Pasar Jambi. Indonesia

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